You cannot hear any sounds from the remote computer during a Quick Assist session.If you are the one providing the assistance, then you need a Microsoft account to log into the app.Since there is an authentication process involved, the person who requires the assistance needs to be available on the remote PC to allow a connection to be established.It is not necessary for both PCs to have the same OS build, as long as it meets the minimum version requirements.

To check which Windows version you are running, type in “winver” in the Run Command box.

Both of the computers need to be running at least Windows 10 version 1607 or later.

Unline Remote Desktop Connection, a connection can be established using Quick Assist online, and the remote PC does not necessarily need to be on the same network as yours.

Here are a few things that you ought to know before establishing a remote connection using Quick Assist: Now before we show you how to use the app, there are a few things you must know. If Microsoft Quick Assist is installed on your computer, then you can open it by searching for it from the Start menu, or by pressing the CTRL + Windows Key + Q shortcut keys. Quick Assist uses the 443 port, the same as HTTPS, to establish the remote connection, and is encrypted with TLS 1.2. Using Quick Assist, one no longer needs to download and install a third-party application like TeamViewer or AnyDesk. This application is designed with the intention of users needing remote assistance with their Windows computer from technical support when needed.

This app uses your Microsoft account ( Microsoft 365 or standalone Microsoft account), an active internet connection, and an authentication process so that a remote desktop connection can be established. Quick Assist is an application from Microsoft which is an improvement on top of the legacy Remote Desktop Connection applet. Can you connect to a remote computer using Quick Assist with automatic authentication?.Why are there two Quick Assist apps on my computer?.Download and Install Microsoft Quick Assist.How to Establish a Remote Connection using Quick Assist.

Quick assist web version